Airports26/11/2020
Transfer Experience optimization
Increasing customer satisfaction by streamlining the self-connect transfer process
Kiwi.com supports you in understanding and designing the best solution to increase your customers’ experience, making self-connecting transfers at your airport easier and smoother.
Our consulting team will organise a site visit at your airport, analysing the terminal layout, available facilities, and passengers flows. This activity helps you to streamline the self-connect transfer process, and leads to a reduction in the Minimum Connecting Time (MCT) needed for these connections.
Onsite transfer assistance
According to many surveys, including IATA Global Passenger, people still prefer to have human contact in case of need. Kiwi.com can support you in setting up a transfer assistance on-site to make your airport the preferred connection for self-connecting travellers. Build your own self-connecting transfer desk powered by Kiwi.com or let us train your terminal agents and get them ready to support virtual interlined customers through our innovative e-learning platform. See how Budapest Airport uses our transfer desk.
Self-connect baggage assistance
We also support your team in finding new ways to speed up the baggage transfer process; one of the most stressful and unwanted stages in virtual-interlined travel. We are currently partnering with different airports to find out new ways to assist the passengers with checked baggage during transfer.
Coming soon — automated self-connect baggage transfers
Automated self-connect baggage transfers are in their final stages of development, drawing to a close at Stansted, and a number of other airports are watching closely. This automated functionality will allow Kiwi.com’s self-connecting passengers to have their bags transferred airside, meaning travelers won’t have to exit the terminal to re-check their luggage, so they can spend more time relaxing and shopping.
