Reducing the time it takes for a passenger to connect increases traffic and revenue
No one wants to be waiting in queues to pick up their bags, to check in or to pass through security. The longer a passenger waits, the less likely they will be spending money and the more likely they will be frustrated. That’s why Kiwi.com is working with a range of airports to optimize minimum connection times (MCT).
MCT optimization also allows us to increase traffic through your airport. This is because less time it takes to connect between two flights, the more combinations we can sell when we use your airport as a Virtual Interlining hub.
Analysis, product implementation and baggage transfer
We will work with you to analyze the routes through your airport in order to spot chokepoints for all passengers, including those who are not self-connecting. This will include assessing how public transport connects to terminals. Because we also sell ground transport, we want to ensure that the time it takes to connect from ground to air is as low as possible, increasing our number of combinations at any one airport.
Our airports team will then provide assistance in implementing any recommendations and show how we can use your products to increase revenue across the board. For example, granting self-connecting customers access to fast-track allows them to spend more time relaxing and shopping while they wait for their next flight.
Why decreasing MCT increases sales
The reason that a lower MCT allows us to sell more flights from your airport is simple. If it takes a passenger less time to arrive at their next gate, then we can combine incoming flights with more outgoing ones.
This is why we’re also trailing baggage transfer for self-connecting passengers at Stansted. Not only is it much easier for the traveler, it allows them many more options.
For more information get in touch using the form below, or read more about our other products for airports