VIA BER – Unique service powered by Kiwi.com for self-connecting passengers at Berlin Brandenburg Airport
Berlin Brandenburg Airport is destined to become one of the most important Virtual Hubs in Europe for self-connecting traffic.
Article by Marco Magnasciutti, Senior Key Account Manager at Kiwi.com.
The newly opened Berlin Brandenburg Airport is a modern and world-class airport with pleasant architecture and interiors made of materials that reflect the landscape and the nature of the region where the airport is situated. On top of this, and among the many services passengers will benefit from when traveling there, is a unique service dedicated to transferring passengers, called VIA BER.
VIA BER is a new service customized for self-connecting passengers using Berlin Brandenburg Airport during their travels. Kiwi.com is proud to be chosen by the airport as the technological partner for building, launching, and promoting the transfer service through the Kiwi.com booking platform and marketing channels.
Thanks to VIA BER, self-connecting passengers booking their travel on Kiwi.com, and transferring at Berlin Brandenburg Airport, will receive a Smart Pass with their reservation, which includes a bundle of benefits to make the most of their transfer experience.
VIA BER Smart Pass includes the possibility for passengers to receive assistance at VIA BER transfer desks available at all terminals if needed. The desks are equipped with a dedicated phone line directly connected to Kiwi.com Customer Support so they can answer passengers’ questions and provide alternative travel solutions in case of disruptions. Kiwi.com provides advance notice to the desk of upcoming passengers, allowing them to be ready and act proactively whenever needed.
Kiwi.com partnership with VIA BER reduces the time that is needed for a connection, shortening the passengers’ journey time and widening the variety of locations to connect through to get to their end destination. Smart Pass benefits then bring speed and safety reassurance to every type of traveler.