Protecting customers from schedule change, delays and cancellations
The Kiwi.com Guarantee is a unique product on the market. It protects our customers from missed connections because of schedule change, delays and cancellations. The Guarantee ensures that travelers are able to arrive at their final destination, or receive a full refund.
What is Virtual Interlining?
Virtual Interlining connects carriers who do not normally cooperate, significantly reducing the cost of multi-segment journeys for the passenger. We have seen that this increases revenue for companies we partner with.
Because many of the carriers we Virtually Interline do not normally have an agreement, they do not help self-connecting passengers when itineraries change. This is why the Kiwi.com Guarantee was one the first products we launched after developing Virtual Interlining — it allows us to take the risk on passengers’ behalf, and provide the best service possible.